Malaysia Technical Job Info Centre

Responsibilities:

·         Provide assistance, advice and guidance to customers’ enquiries on the products and service

·         Greet and customers who walks into the outlet.

·         Follow up, resolve and close all cases created as per guideline within the Service Level Agreement (SLA).

·         Responsible for processing cash and credit card payments.

·         Perform all adjustment for any transaction error done as according to guideline within the SLA.

·         Implement and adhere to service mannerism guidelines as per company’s direction.

·         Handle proper filing for all relevant documents accordingly.

·         Update Outlet Manager on issues arise; eg: dispute, missing stocks or any defects in outlet.

·         Keep abreast with all of the special promotions and new products or services launched

·         Maintain the cleanliness of the outlet.

Requirements:

·         SPM/Diploma/Degree with a minimum of 3 years of experience in Service industry.

·         Good command in English and Bahasa Malaysia, both written and spoken.

·         Ability to speak in Mandarin is an added advantage.

·         Passion towards people, technology and telecommunications related product and service.

·         Highly motivated, energetic, engaging, resourceful and proactive.

·         Excellent teamwork spirit.

·         Able to work on shift and to start immediately.

·         Open for Malaysian citizens only.

 RM 1800 – RM 3500 + Allowance

Interested candidates, you may contact Farahnaz Rahman at 03-2242 1177 or email your updated resume to farahnaz@intelek.com.my or syahidah@intelek.com.my for immediate interview appointment.