Malaysia Technical Job Info Centre

Job Responsibilities:

·   Greet and attend to walk-in customers. Resolve their request, enquiry and complaint about the company’s products / services.

·   Update Outlet Manager on issues arise; e.g.: dispute, missing stocks or any defects in outlet.

·   Keep up-to-date with all of the latest promotions and new products / services.

·   Maintain the cleanliness of the outlet.

·   Follow up, resolve and close all cases created as per guideline within the Service Level Agreement (SLA).

·   Perform all adjustment for any transaction error done as according to guideline within the SLA.

·   Handle proper filing for all relevant documents accordingly.

·   Willing to work in Johor Bahru.

Job Requirements:

·   SPM/Diploma/Degree with minimum of 4 years of experience in Customer Service field.

·   Good command in English and Bahasa Malaysia, both written and spoken.

·   Ability to speak in Mandarin is an added advantage.

·   Enjoy interacting face to face with customers, with passion towards technology and telecommunications related product and service.

·   Pleasant personality and able to work in hassle environment.

·   Able to work on shift and only open for Malaysian citizens only.

Interested candidates please call Ms Kiran at 03-21612121 or e-mail to kiranjeet@intelek.com.my for an immediate interview appointment.