·Implementation and maintenance of the multimedia blended call centre technology systems
·Establish & communicate policy and process around IT system fault reporting and escalation process to relevant parties
·Establish, maintain and document a consolidated call center employee system access application and termination process
·Manage and implement business continuity and disaster recovery plans for the Customer Service function
·To ensure the core call center supporting system is successfully relocated and to ensure and maintain optimal customer service levels
·Liaise with all hard ware and software vendors that are engaged in the delivery of call centre technologies to ensure optimal performance
·Responsible for call centre DR process
Requirements
·10 years working experiences, at least 8 years solid call center operations experiences
·Avaya PABX Administration
·Multinational Enterprises experiences required
Desirable
·Avaya and Cisco Certifications
In addition to an attractive remuneration and benefits package, we also offer excellent career prospects in a dynamic team environment to successful candidates. Interested applicants, please e-mail your full resume with photograph, current & expected salary to staffing.my@pacnet.com
