Malaysia Technical Job Info Centre

Responsibilities:

To manage a team of Associate Engineers responsible to:

·         Fault troubleshooting of OSI Layer’s 1 through 7 including Internet routing protocols.

·         Ensure all monitored and/or reported network faults are managed in terms of recovery and escalation.

·         Handle simple technical change requests (Cisco CLI based) from various ticketing systems.

·         Manage outages with backend teams and media providers.

Specific Responsibilities:

·         To be the Subject Matter Expert or Referral Point for the team

·         To handle Escalation Calls from the team

·         To be able to handle complex cases and VIP customers

·         To coach new hires and ensure they achieve good levels of technical  competency

·         To work on Ad Hoc Projects

·         To performance manage team members as required to achieve KPIs

·         Develop and manage roster adherence

Requirements:

Technical

·         Degree  holder with 5 years’ of relevant working experience in Telco related industry

·         Cisco Certified Network Associate or practical experience.

·         Knowledge of OSPF, MPLS, IPVPN, BGP protocols (with practical experience),

·         Knowledge of Internet network and system related services (with practical experience),

·         Must have worked in a Internet Service Provider (ISP) or Telco related company with at least one year working experience,

·         Functional knowledge of Layer 1 Telco equipment (switching devices, NTU, MUX),

Soft Skills

·         Responsible and detail oriented with the ability to multi-task

·         Able to work under pressure

·         Must have excellent English communication skills both written & oral with a neutralized accent

·         Excellent Customer relationship skills (example managing conference calls, etc)

·         Flexibility to manage technical issues 24 X 7

Additional Requirements:

1.    Excellent problem solving and analytical skills

2.    Solution focused – takes ownership of issues and explores all avenues to ensure positive result

3.    Good decision maker

4.    Able to work under minimum supervision

5.    Strong knowledge on products and processes

6.    Able to communicate effectively with VIP customers and internal Management Team

7.    Must possess a positive attitude

8.    Must be a Team Player - Works well within a team and with key stakeholders to deliver high levels of customer satisfaction

9.    Must be an individual who is committed and dedicated

10.Must be an individual who is flexible towards operation needs

In addition to an attractive remuneration and benefits package, we also offer excellent career prospects in a dynamic team environment to successful candidates. Interested applicants, please e-mail  your full resume with photograph, current & expected salary to staffing.my@pacnet.com